The reservation is valid as of the date on which the customer has agreed by, email or with text message. The reservation will begin on the day of arrival after 15:00 and the reservation will end on the day of departure no later than 12 noon. Or if both sides has agreed to early arriving time. When booking, the customer must indicate the name, address, telephone number and / or e-mail address and the number of guests for the invoice.
Usually, we charge a reservation payment with a due date of 1 month from making a reservation. The reservation payment is usually 200-300 € unless otherwise agreed. For less than one month for arriving day, the total amount is charged within 14 days or before the day before the arrival date. Every sended invoice, will be included 5 € billing fee after June 2022.
2. Cancellation: After payment of the reservation payment
Cancellations must be made immediately by e-mail or message. After payment of the booking fee, we will not refund the agreed reservation payment despite early cancellation. The booking fee is normally charged 1-2 months before the start date of the booking. More than half of the bookings we charge a booking fee of 1-2 months to get a reservation was made. With this, we aim to cover possible financial losses from cancellations.
However, we can agree on a new accommodation time, at which time the reservation payment will be transferred to the new booking.
Under no circumstances will we refund the reservation payment unless there is a compelling reason.
3. Cancellation: After the final payment
Cancellation of the reservation must be made without delay, at least 7 days before the start of the reservation. The cancelation need made by e-mail or with text message. In the event of cancellation, we will refund 50% of the balance. In less than 7 days cancellation, we will not refund the final payment.
However, we try to provide alternative accommodation for future weeks, whereby the payment already paid is directly transferred to the new reservation. In such a case, we will not refund the possible difference between the old and the new accommodation despite the size of the accommodation.
If the new accommodation is more expensive, we will charge the over payment. Additionally, we charge an handling fee for the arrangements resulting from the changes.
4. Illness, accident, death or global conflict/epidemic
If canceled, we will refund the balance if there is a weighty reason. This is a serious illness, serious accident, death or other unexpected and serious event, such as a dwelling fire, involving the client or his / her loved ones. A close relative is considered to be a spouse, a spouse, a child, an elder, an in-law, a sibling, a grandchild, a grandparent or a traveling partner with whom she is intended to be accommodated.
Global conflict/epidemic (Koronavirus 2020) we will aim to postpone the booking to a new date. Any refunds will be dealt with on a case by case basis.
The customer must immediately notify the establishment of the reason for the non-arrival and must be provided with a reliable statement, such as a medical certificate, a police check box, or an insurance company’s statement. The report must be submitted within a reasonable time after the client has received an opinion.
Any case, we will charge handling fee 20 € every transactions.
5. Customer’s liability for damages and risks her pets or property to the accommodation, the furniture or accessories, and of other guests or their property. If any furniture, lighting fixtures or anything else that has been damaged in connection with the arrival date is found on the property, you must immediately inform number below. In such a case, such damages may be charged to the right persons.
Failure to notify may, in the worst case, cause a charge for you even if the damage occurred before you entered the accommodation.
Running out of water in the well is something we can’t do anything about. This is the risk that the booker has taken when making the reservation. We will not compensate for any problems caused by this. This is a natural phenomenon. Power outages are usually regional, so in these situations the network operator is responsible.
6. Using the Reservation Calendar
In the booking calendar you can conveniently make and see free rental periods. Free days that can be booked are marked in green. Red has reserved days. Yellow has open bookings that are being processed. When selecting days, allow the calendar to select a minimum of 2 nights, (3 blocks). It is therefore not possible to select 1 night bookings using the calendar. but by contacting us by phone or email, accommodation can also be provided for one night.
For longer periods, you can book by clicking on the start date and end date, at which point the calendar will automatically calculate the price offered for the desired time. You can write in the free field, for example if you want to buy a cleaning service or rent bed and towel sets, or if you have a pet coming. After you submit your reservation, the reservation will appear as a yellow, open reservation. In this mode, we will review and confirm your reservation.
We will contact you by email if there are any deficiencies in your booking, we need more information or if the booking fails for any reason. If the booking is accepted, you will be notified by email. The email will include the bank details used to pay the cottage rent. If you need an invoice for the rent, want to edit or cancel the booking, this can only be done by contacting us by email or calling. It is not possible to cancel from the reservation system